Hi,
I have users with the business stakeholder role who are unable to global search at all error no records found.
additionally, they cannot approve any requests via the service portal however itil users can global search an approve.
Steps taken to resolve this
1. Add the stakeholder role to the glide.ui.can_searc system protery
2. Text Search Groups
3.sys_search_context_config.list, click on the "Now Experience Search Configuration" then add the "business_stakeholder" role to the tables you want the search enabled
4. Search Source
5. Added the business stakeholder role to the read incident acl
however, no luck users with the business stakeholder role can't global search or approve requests
Regards,
CarolMa
