User Criteria on Service Catalog

[ServiceNow Use6]

Hi All,

I created a service catalog item. 

I have a requirement. "This form should only be submitted from associates on the Remote and Branch Payments Support Team." 

I have created the user criteria. How do I know that only this group can submit the form and others can't? Kindly help.

Regards

Suman P.

[Sagar Pagar · Accepted solution]

Hi @ServiceNow Use6,

Make sure you have added the created user criteria in Not available for or Available for related lists in catalog item.

No user criteria defined means, no user criteria added to catalog items and will be accessible for all.

Thanks,

Sagar Pagar

[ServiceNow Use6]

Hi @Sagar Pagar ,

I didn't do it. Currently it is blank. I made changes. It worked perfectly.

Regards

Suman P.