User criteria script is not taking effect

[Nisar2]

I've a catalog item for which the "Available For" and "Not Available For" values are as follows:

The user criteria record is as follows:

You can see that I'm defaulting it to "false", which means any user trying to access the item should not be able to. I then tried testing it via the "User Criteria Diagnostics" module and found the following result:

Why does it say that the user "Can view" the catalog item when the criteria says "false"?

I tried:

• Using cache.do
• Logging out and logging back in

But still got the same result.

What am I missing here?

[Niklas Peterson · Accepted solution]

Hi,

Doesn't Not available for == False means it is available? You need to reverse the logic.

Regards,
Niklas

[Nisar2]

That's interesting. I did that and return true and guess what?

For 1st user it worked and did not allow to view.

For 2nd user it allowed to view.

The difference in roles/access between 1st and 2nd shouldn't matter, right? Since the function is always returning "true".

[Niklas Peterson]

Hi,
If I remember correctly then Admin access by passes user criteria but other roles/access should not make a difference.

Regards,
Niklas

[Nisar2]

Both users are non-admin. Also, interestingly, this is what I see for the 2nd user

You can see that it says "Cannot view" but it's not because of the user criteria since the "person" icon isn't present under "User Match".

So what else could be causing the issue? There's nothing in the entitlement script of the catalog item too.