User Criteria script not triggering debugger or running

[kgomez222]

Hey all, i've been struggling with user criteria for the past week. i've created a mock function to practice creating user criteria scripts.

No matter what I do, my script does not run. User criteria scripts are not cached so it looks like they run each time.
it SHOULD be running

But, when do they run?
when a user clicks on self service > knowledge?

when a user opens an article?
I've tested every scenario and my user criteria script simply does not run. The debugger does not trigger and I don't know what's going on

here is my function. 

// Get the user's groups
var userGroups = new GlideRecord('sys_user_grmember');
userGroups.addQuery('user', user_id);
userGroups.query();

// Check if the user belongs to the TEST group
var answer = false;
while (userGroups.next()) {
  var group = userGroups.group.getRefRecord();
  if (group.type == 'TEST') {
    answer = true;
    break;
  }
}

return answer;

[Weird]

For starters you might just want to log what you're doing.
For example in this script you're using user_id, but is it a variable that you've defined?

I'd start by adding logs like
gs.info("User criteria user id: " + user_id);
gs.info("User criteria grmember count: " + userGroups.getRowCount());
and
gs.info("User criteria valid group: " + group.isValidRecord());

That way  you can check the logs, see that something is running and see the actual values there.
Also, you're now checking that type == "TEST"
The type field contains a comma separated list of sys_ids, so you'd have to compare it to the sys_id of TEST.
If you have more than one type, you'll probably also need  to use something like type.indecOf("TEST sysID") > -1 as your condition to check if the sys_id is included.

[kgomez222]

Shouldn't the debugger still be running tho? user criteria is evaluated each time, i set my breakpoints and it doesn't run.

Where do the gs.info logs print to? 

the user_id is a variable that is already instantiated within a user script. 

I'm still fairly new to servicenow and i hate not being able to use the

[Weird]

I must admit that I haven't fully utilized the debugging tools, since I generally just log stuff first, so I'm not sure if you're even using the correct debugging tool.

Logs show up in "syslog" table.
It's under "System Logs" -> "System Log" -> "All"

If you can see your logged values there then it's running OK.
Make sure to always use filter "Created on today" since there's a lot of data in the log table and it might otherwise take a while to load. You can include "Message starts with User criteria" to get your logs.

[Aman Kumar S]

HI @kgomez222 ,

Try below script:

// Get the user's groups
var userGroups = new GlideRecord('sys_user_grmember');
userGroups.addQuery('user', user_id);
userGroups.query();

// Check if the user belongs to the TEST group
var answer = false;
while (userGroups.next()) {
  var group = userGroups.group.getRefRecord();
  grpType = group.type;
  if (grpType.indexOf('sys_id_of_the_group_type') > -1) {// look for the sys_id in the "sys_user_group_type" table
    answer = true;
    break;
  }
}

return answer;