User Details auto population in Problem Management

[johnjosephjose]

Hi, 

I'm trying to auto populate some user details in the Problem Management Module with 'User' field as the main field, then populates the rest. 

I am new to scripting so I am not sure how the approach will be. 

Thanks! 

[Amit Gujarathi]

HI @johnjosephjose ,
I trust you are doing great.
Client Script on change of user field:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue === '') {
        return;
    }

    // Call a GlideAjax to get user details based on the selected user
    var ga = new GlideAjax('GetUserDetails');
    ga.addParam('sysparm_name', 'getUserDetails');
    ga.addParam('sysparm_user_sys_id', newValue);
    ga.getXML(populateFields);
}

function populateFields(response) {
    var answer = response.responseXML.documentElement.getAttribute("answer");
    var userObj = JSON.parse(answer);

    // Populate fields based on the returned user details
    g_form.setValue('email', userObj.email);
    g_form.setValue('phone', userObj.phone);
    g_form.setValue('department', userObj.department);
    // Add more fields as needed
}

 Script Include : GetUserDetails

var GetUserDetails = Class.create();
GetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getUserDetails: function() {
        var userSysId = this.getParameter('sysparm_user_sys_id');
        var userGR = new GlideRecord('sys_user');
        
        if (userGR.get(userSysId)) {
            var userDetails = {
                email: userGR.getValue('email'),
                phone: userGR.getValue('phone'),
                department: userGR.getValue('department')
                // Add more fields as needed
            };
            return JSON.stringify(userDetails);
        }
    },
    type: 'GetUserDetails'
});