User gets Access to this content denied based on report_view ACLs.

asd22
Tera Contributor

‎05-13-2025 03:26 AM

I have a user that keeps getting "Access to this content denied based on report_view ACLs." on 1 report even when i add a role to the report that the user has. The user has access to all other reports needed except for this one, and nothing stands out so i have no idea why user cant access it.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-13-2025 03:32 AM

@asd22 

ensure you create "report_view" ACL on that table and give access using role

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Ankur Bawiskar

‎05-13-2025 04:53 AM

@asd22 

please debug and see which ACL is blocking

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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J Siva
Tera Sage

‎05-13-2025 03:41 AM - edited ‎05-13-2025 03:43 AM

Hi @asd22 

Open the 'report_view' ACL on the corresponding table and check the roles linked to it. Add the role that most of the users have to that ACL like snc_internl, or ITIL (It'll vary based on the app scope) OR Add the role configured in the ACL to the user or group.

Regards,

Siva

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