What is User Experience Analytics?
The ServiceNow ® User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience wen applications as well as Virtual Agent, ServiceNow mobile, and Service Portal applications.
User Experience Analytics features:
- User Experience Analytics shows detailed KPI data on a dashboard and on lists views.
- Product managers gain relevant insight into the usage and adoption of a web or mobile application.
- You can access User Experience Analytics data either:
- Via the User Experience Analytics dashboard: Use User Experience Analytics
- By exporting the data to the UI Builder: Data Visualization UIB Setup
How do I get started with User Experience Analytics?
|
Step 1: Documentation |
Step 2: Training |
Step 3: Guidance |
 Step 4: Further Resources |
Step 1: Documentation
To familiarize yourself with the complete spectrum of User Experience Analytics features and the newest enhancements in each release, ServiceNow Docs is the place to go.
User Experience Analytics Docs
Release Highlights
Vancouver
User Experience Analytics Release Notes
- User consent management for defining tracking consent policies - The user consent management (UCM) capability enables customers to configure their analytics tracking preferences across all tracked applications. This capability provides the flexibility to customize the consent policy per country and to select how the location of the user is detected.
Tokyo
User Experience Analytics Release Notes
- User Experience Analytics for Service Portal - You no longer need to manually install plugins and the tracking capability for individual Service Portals. The base system includes User Experience Analytics and enables its tracking capabilities for all available Service Portals on an instance.
- Importing User Experience Analytics data into UI Builder - Import User Experience Analytics data through the UI Builder, helping to provide an alternative method to visualize data for analysis.
- New look for User Experience Analytics - User Experience Analytics has a new, modernized look and feel. For more information, see Next Experience UI.
San Diego
User Experience Analytics Release Notes
- Tracking options in User Experience Analytics - User Experience Analytics tracking has expanded to present usage data in cases where users haven't opted in for advanced tracking.
- User Experience Analytics support for Next Experience - User Experience Analytics provides views where you can either analyze application data separately or as a united view.
Step 2: Training
Now Learning Training
Start by completing the training on Now Learning
Beginner
Developer Program
Next, request a Personal Developer Instance (PDI) to practice what you have learned.
Step 3: Guidance and Best Practices
Whether you're a first time implementor or an experienced developer, the following resources will help you understand how to best approach using User Experience Analytics.
Platform Analytics Academy
We have been covering User Experience Analytics topics in our Platform Analytics Academy sessions.
Step 4: Further Resources
Developer Program
In addition to PDIs and sources, the developer program has resources for User Experience Analytics.
- Employee Center: Employee Center Academy - User Experience Analytics - February 16th, 2022 Recording
Activation Information
User Experience Analytics is a Now Platform feature that is active by default.
