User interacts/sends mail to closed HR tasks then it should redirect him to create new case

[ShahidaM]

If user tried to interact with closed HR task via email then it should redirect him to create new case.How to achieve this functionality.can someone help me?

Thanks in advance

[Ankur Bawiskar]

@ShahidaM 

but why? If the HR case is already closed do you want to reopen that?

what's your requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ShahidaM]

Hi Ankur,

I just want to redirect user that HR task is closed and you  need to open new HR case