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07-26-2023 11:59 PM
We have mention user in comment section in Agent workspace but that user is not receiving email notification for "You have been mention in"
Please help us with your solution.
Thank you!
Solved! Go to Solution.
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08-07-2023 09:17 AM
We're experiencing the same issue. In Workspace, if a work note (e.g. @ValidITILUserName) is entered with the "Post comments" or "Post work notes (private)" buttons, the 'Activity Stream @Mention Email' notification does not trigger.
We've created a SN support ticket which has been "raised to [the] engineering team" through PRB1685124.
In the meantime, we've confirmed the provided workaround is valid:
- the email notification will trigger if the "Save" button is used (instead of the "Post comments" or "Post work notes (private)" buttons in the activity stream).
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08-07-2023 09:17 AM
We're experiencing the same issue. In Workspace, if a work note (e.g. @ValidITILUserName) is entered with the "Post comments" or "Post work notes (private)" buttons, the 'Activity Stream @Mention Email' notification does not trigger.
We've created a SN support ticket which has been "raised to [the] engineering team" through PRB1685124.
In the meantime, we've confirmed the provided workaround is valid:
- the email notification will trigger if the "Save" button is used (instead of the "Post comments" or "Post work notes (private)" buttons in the activity stream).
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08-08-2023 12:14 AM
Hello @Alexandre Alves ,
Thank you for your answer,
But earlier we found one article related to this and we didn't find any workaround for this
Article
Thank you!
