Resolved! Virtual agent icon
Hi, How do I change the Virtual agent icon displayed on the Virtual agent widget. I want to change the attached icon to my own image
Forum Posts
Resolved! gs.info() does not work.
gs.info() does not work. The gs.info() function is not working. I cannot get log, and log is essential for any programming. Actually, I am not sure whether the glideSystem is working. I used it in a server-side script. I a...
Error "Payload attachment exceeds the limit of 5242880 bytes set by system property com.glide.attachment.max_get_size
Hello Community, Background: I am configuring an integration which is running through the MID server to an internally hosted application. We are using a RESTmessage and the MID Server. What we see is for larger responses, there is a "Payload attac...
Signature Pad on Service Portal
Hi All, I am planning to activate and use Signature Pad plugin and make use of it on records for digital signatures. OOB only a table to store image + UI page is provided which can be triggered from an UI action. What are the possibilities / ways to ...
Resolved! Tracking Updates Posted when using Impersonate User Function
Will ServiceNow track who updates records while impersonating another user? The Impersonate User feature is extremely useful but any updates saved while impersonating a user save as the impersonated user, not the administrator. Without removing the f...
Is there a way to change display value of a reference field, without making any change in referenced table ?
The out-of-box functionality of a reference field is to show the field value of the referred table whose display value is set to true. Is there a way to set a display value other than this field ?
Resolved! Business Rule condition not working
Happy Monday all, Im trying to get a business rule to trigger when a 'Resolve' UI Action is clicked on a 'parent' ticket within a scoped app, but for some reason it never triggers. my condition is current.state.changesTo(6) Its an after business rul...
ServiceNow API namespace - A clarification
All ServiceNow namespaces in scoped applications follow the common format: “sn_<module_name>”. To use the APIs, a fully qualified object name including its namespace is required. This is a picking from the ServiceNow document. Can somebody explain m...
Resolved! How do we capture changes in Update set ?
Hi All? Actually I have made the changes but during that time i did not created the Update set , I want to know the process step by step How to capture those missing changes in new update set ? Much Appreciated your help ! Kuma
Glide record query to skip insertion of one record
Hi Developers, I am writing a Glide Record Query which checks for a particular Serial Number in Table 1 and if a match is found it inserts all the records that exists for that serial number in another Table 2 except the top record when sorted by sys_...
How do get html attributes value in client script in my ui page?
hey, I try to get the value of HTML attributes in client script on the UI page that I created...
Resolved! Change Client Script calling a Script Include
Hello Developers, I am trying to call a script include from an onchange client script and populate a u_Field. The script include returns a group. The client script needs to supply the cmdb_ci and the group type. I've been attempting to use something...
Calculating a default value for a date variable
I have a date variable field labeled 'start date' and I have another date field labeled 'expiration date'. What I am trying to do in a client script is default the expiration date 90 days from the start date. Also prevent end users from changing the ...
Can you remove the magnifying glass search option on a reference field on a record producer?
Can you remove the magnifying glass search option on a reference field on a record producer? There is information in the table list that we do not want users to know of. If not is there a way to submit a string from a record producer and have it subm...
Resolved! How to perform math functions in a script include
We have a couple currency fields on a form that we want to do some math to set some other values. For example, I have two fields: planned_cost and actual_cost. I want to divide actual/planned to get a percentage and then I'll take that value to do so...
