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Resolved! Getting UI Page List Collector value

Hi there,  I am trying to get the values from a List Collector that I have coded on a UI Page so that I can set these values into a List Collector variable that I have created on the Change Request form. However, whenever I try to get the value of th...

How To Determine Active Nodes

I know I can find the information about instance cluster nodes in the sys_cluster_state table. However, how do I recognize which nodes are actually active? By active I mean nodes that serve user or API requests. Some of the nodes are in the DRC locat...

pavelmuller by Tera Contributor
  • 7503 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to autopopulate a field based on two other fields ?

  First in that table field we select a table let's say it is incident table  Second, in the column field we will only be shown the fields for that incident table  and we select one out of those  columns Third, this field will show all the records f...

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Rohan37 by Giga Expert
  • 3690 Views
  • 6 replies
  • 0 helpfuls

Resolved! how to use on change client script to make fields disabled?

hi  I have one form where I have one category  drop down field with 3 options: category: america , asia, london now based on this category i need to disabled fields  if i select america only my location field should be changeable (drop down field)if ...

Resolved! How to populate Assignment group dynamically based on category?

What I would like to do is to make the table populate values dynamically as below: 1) When [category] = A, B, or C --> [Assignment group] = X (filled automatically) 2) When [category] = D, E, or F --> [Assignment group] = Y (filled automatically) I b...

Aki17 by Kilo Guru
  • 3023 Views
  • 6 replies
  • 6 helpfuls

Changing default identity provider

Hi,We are in the process of changing from one identity provider to another. We've setup the new one, marked it as default and verified that it works. However, our old SSO is still active but not default anymore (the SSO-manager guys doesn't want to d...

per2 by Kilo Contributor
  • 2792 Views
  • 5 replies
  • 2 helpfuls

Searching using knowledge meta tags

if we write meta tag 'abcdefgh' in kb article we are able to search kb article using 'abcdefgh' in Search but if we search 'abcd' in Search we get no matches found. How to enable search for partial words in meta tags for kb articles?

Khushboo8 by Tera Contributor
  • 3951 Views
  • 3 replies
  • 3 helpfuls

Resolved! Email Notification condition to exclude catalog item

Hello all,I have duplicated the OOB 'Email assigned to group (sc_task)' email notification and customized the duplicate to include additional variables from the catalog item.The issue is that when the catalog item is submitted, the email notification...

gnunez by Kilo Guru
  • 4747 Views
  • 8 replies
  • 7 helpfuls

Configure Survey by adding Smileys/Emojis for Assessment

Hi All, I have got one requirement to configure the Survey for Incident Resolved in form of Emojis or Smileys as below. Can anyone let me know how to configure in the same way in SNOW? I want for all the Smileys to come in one line along with the q...

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SNOW46 by Tera Contributor
  • 5302 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to get particular user group members into Catalog variable ?

I have a user group called On call support . Group contains 9 users . How to get those users into service catalog variable . It could be a select box , reference variable or any better one . Just need to select one user from the 9 users and assign.

ragz by Tera Expert
  • 4290 Views
  • 4 replies
  • 6 helpfuls