Hello. I need to update fields within a reference record by rest API (Similar to updatewithreferences() command ). I tried to send this body by rest API update to the incident table but with no success:{"assigned_to.email":"example@gmail.com"} Any su...
Hi Team, As per my understanding sys_plugin and v_plugin both tables stores meta-data of plugins, but there is major difference in number of activated plugins . If we talk about London release, v_plugin shows 394 activated plugins but sys_plugins sh...
Hello, I have functionality on my application where when you lookup an agent it populates 4 other fields.This functionality is working perfectly fine, the issue I'm coming across is when I clear the reference field (u_name),the other 4 fields retain ...
Hi Developers, I have a reqirement like below When a query comes to HRDesk and Hr people look into this , meanwhile they have no sollution for this to resolve, in this case they forward this ticket to SME(Subject Matter Expert) for resolving the issu...
Hello, I have to compare two reference values from two different tables in onChange client script and am stuck, it works for one, but not sure how to implement the logic to actually compare the values...Any suggestion what is wrong with my script? P...
Hello Friends, Please help me here, from emails hyperlinks we are opening a UI Page and updating table records. How do get ticket information to query into table and update tickets in UI Page. Thanks, Basant
Hello, We need to restrict users to access to ServiceNow instance outside the Company Network. Can anyone please suggest how to acheive this ? I gone through below link which says to Activate module but i didnt understand what plugin or module n...
Hi all, i am writing a onchange catalog client script to hide/remove the options in a variable depending on selection of other variable. I am using... GlideForm - addOption(String fieldName, String choiceValue, String choiceLabel, Number choiceIndex)...
Hello folks, Hoping you can help. I have a variable set and I want the variables on the variable set to be inserted into a table as a new record. I have a "Run Script" on the workflow as below. This just shows 3 of the variables as an example. var s...
hi, I need to fetch requested item variable's value from requested item table via script.please refer the image attached below. i wrote a B R for that: table : sc_item_option_mtom script : (function executeRule(current, previous /*null when async*/)...
We are moving New Calls to Requests and need to include description and short description in the URL that opens up a Request Item. Reserved and unsafe characters are stopping the URL from processing properly. What is the correct way to script the e...
I would like to point out the issue that not all scripted queries can be safely converted to encoded queries.In this wiki article it suggests using a single encoded query instead of using a series of addQuery calls for complex GlideRecord queries.The...
How do I user control access to portals without using roles? I currently have my instances configured so that my users get directed to my /sp portal if they have no roles. I want to be able to create a second portal (external facing) and limit spec...
Hi, everyone. I'm hoping y'all can help me. I'm calling an outbound REST message through a business rule to another ServiceNow instance (a vendor's instance) using the Table API. That part is working fine. I've set the application type as JSON, a...
Hi i using madrid-12-18-2018__patch0-01-08-2019_01-17-2019_1433 version instance. we are facing an issue in UI script. we written the code for redirect the instance page to portal page based on the user roles. but in Madrid "addLoadEvent" function i...
