Hi there, I am trying to get the values from a List Collector that I have coded on a UI Page so that I can set these values into a List Collector variable that I have created on the Change Request form. However, whenever I try to get the value of th...
Hello all, Having an issue where I am using the SN email client from the Service Portal. I created a button to send an attachment via email, and when its clicked it opens up the email client. The client loads the template I created, and then from ...
I know I can find the information about instance cluster nodes in the sys_cluster_state table. However, how do I recognize which nodes are actually active? By active I mean nodes that serve user or API requests. Some of the nodes are in the DRC locat...
Hi! I am working on a script that will add two users to the request watch list after a customer submits a form. One of them is a variable on the form. The other is a user. I chose the "Run Script" activity in the workflow editor to accomplish this. W...
First in that table field we select a table let's say it is incident table Second, in the column field we will only be shown the fields for that incident table and we select one out of those columns Third, this field will show all the records f...
hi I have one form where I have one category drop down field with 3 options: category: america , asia, london now based on this category i need to disabled fields if i select america only my location field should be changeable (drop down field)if ...
Trying to develop a script to run as a background script to remove inherited itil roles from users who no longer need it (by virtue of their not having logged on for some time). The problem I'm having is that it works just fine with the inconvenient ...
What I would like to do is to make the table populate values dynamically as below: 1) When [category] = A, B, or C --> [Assignment group] = X (filled automatically) 2) When [category] = D, E, or F --> [Assignment group] = Y (filled automatically) I b...
Hi,We are in the process of changing from one identity provider to another. We've setup the new one, marked it as default and verified that it works. However, our old SSO is still active but not default anymore (the SSO-manager guys doesn't want to d...
if we write meta tag 'abcdefgh' in kb article we are able to search kb article using 'abcdefgh' in Search but if we search 'abcd' in Search we get no matches found. How to enable search for partial words in meta tags for kb articles?
Hello all,I have duplicated the OOB 'Email assigned to group (sc_task)' email notification and customized the duplicate to include additional variables from the catalog item.The issue is that when the catalog item is submitted, the email notification...
Hi all, I am trying to create a UI Action that will copy a record from a table [rm_release] to a new Change Request [change_request]. I am copying over the values of some fields, copying the 'Affected CIs' over, and would like to copy over the other ...
Hi Experts,I am trying to Compare a Date Field with the Current Servicenow Date. The Date field is called "u_end_date" and it is just a Date Field, not a Date Time Field.So right now I am just trying to compare the Date field with the Current Service...
Hi All, I have got one requirement to configure the Survey for Incident Resolved in form of Emojis or Smileys as below. Can anyone let me know how to configure in the same way in SNOW? I want for all the Smileys to come in one line along with the q...
I have a user group called On call support . Group contains 9 users . How to get those users into service catalog variable . It could be a select box , reference variable or any better one . Just need to select one user from the 9 users and assign.
