I'm querying the cmdb_ci class table in order to pull all CIs by class. I'm using COUNT but it is leaving out Classes with zero CIs. Below is my current script. Thanks! var gr = new GlideAggregate('cmdb_ci'); gr.addAggregate('COUNT'); gr.orderbyAg...
Hi All,i have a requirement of allowing the user to enter the time in a UI form in HH:MM format. In order to achieve that, we do not have a time variable in service now. so i decided to use the Date / time variable type. But now the issue is , it com...
I am neededing to import data (500+ rows) into a table that will be used as a source for a dropdown. I also need to add a few addition value fields for each choice. Someone suggested extending the sys_choice table. I have been able to create a new ta...
I have built a number of Service Catalog Items for HR requests. I want to add a related list based on filtering using Variables from the catalog items. How do I do that?
From this community and documentation of ServiceNow, I know that 'Task' is the parent table from which Incident and Problem tables are extended. However, I can't seem to find from which table the Agile development tables - rm_epic, rm_story, rm_defec...
Hello everybody, After New York upgrade we have issue with Knowledge articles. ( London case ). When we crate new article and choose Subcategory ( 'kb_category' ) field, after that 'Category' ('parent_id') shows with populated value. See screenshots....
Hello,I'm trying to send a PDF file to ServiceNow through the Rest API but all the sent PDF are blank when opened at ServiceNow side.Here are the details of what I'm trying to do.From my tools on the web browser, I download the PDF from the server an...
How I can test inbound email action in my free Service now development instance ? to which email I should send my email to run the action?
Discovery does not classify a palo alto networks device. Here's the pertinent information: 1. The mid-server has access to the IP address. 2. Discovery runs several probes on the IP: - Shazzam - UNIX CLassify ( which fails due to no credentials )...
So, what I'm doing is extracting bits of an email to fill various fields for creating an incident from an inbound email. The case here is that someone submits a ticket to helpdesk for someone that called them. I'm able to set the description and cla...
Hi, Currently I am working with two dev instances and am trying to configure them so that whenever I create an incident in one it is created in the other. This is currently working however now I want to configure the systems using PUT requests so tha...
Hi All,We have two departments in our company using two different Servicenow Instances. Requirement is integrating those two Servicenow Instances. I think it can be done by using REST Integration. Integration must be Bi-directional (if an incident is...
Hi , We are planning to upgrade all our 3 instances (DEV,TEST and PROD) from London to New York release.I have couple of options to go for upgrade and I'm not sure which one to follow : Option 1 : 1.Clone DEV to TEST instance 2.Clone PROD to DEV insa...
Hi, I know its not a best practice to use script for cancelling of activities in a workflow. But my workflow is little different it branches to a timer and wait for condition. If one of it executes first the other one has to be cancelled. If timer ru...
Whats the proper way to query a glide record so you can populate a reference field when creating an incident with an inbound email action? The code blow is one of my attempts to do so. loc is a string containing a valid location, and its done that wa...
