I am trying to parse through an incoming email using pairs like "foo:bar" but it has come to my attention that some of the different users emailing us are changing parts of their terms. I would like to change this into regex to try and still capture ...
Hello all.... I am trying to use "Live Chat" in my PDI on OOB ESC (HR Portal). I have few question: 1) How do I disable virtual agent - we are not ready to use virtual agent just yet 2) I have activate the plugins, create new chat queue, assigned it ...
Hi In which table stored Run Script activities where I can find code? I can't find mentioned table.
Hi, I'm curiouse how can I create loop over workflow by script. I've got run script thats sends email and weekly timer. I wanna loop it four times until end of the month and then go to begining. I didn't find any out-of-the-box solution in the way of...
Hello all, last but not least i need help with a catalog task. I want to use the same worfklow (sc_request_item) with more items. In this workflow is a catalog task, assigned to our ServiceDesk. My problem is to show the current variables in the tas...
Hi, Please help me out on how task to configure in CMDB Health Dashboard jobs to execute two times a day at 7am and 7pm starting today as I am taking CMDB micro certification. Please find the attached screenshot and let me know. Thanks in advance!!! ...
When a reference field (sys_user) is changed, the request is to enter work notes with old value and new value I cannot seem to figure out how to use the oldvalue (sys_id) to query the Sys_User table Here is what I have that isn't working- no alert ap...
From a UI Action, I am trying to set a date/time variable to the local date/time + 30 days but I can't get it to work. I'm testing this in a background script with this code: var item = '39e27294db9598905a7c6d8d13961949'; var i = new GlideRecord('sc...
Hi, Is there anyway too add an annotation to the top of a field or below a section header in Service Portal? I need the yellow part to be displayed. I am using a showFieldMsg client script but that always places the text underneath the field box. Th...
HI, i have a requirement where i need to customize( basically styling it) the reset password page for the user logging in the system for first time.But i dont see the UI page or UI macro for the same.Can someone please guide me thriugh this?
I am trying to display multiple dashboards (Incident, Request, Change, Problem) on a large screen for the team to see. I open each one on a new tab and have the browser rotate through them. Problem is when they refresh, they al sync back up to on...
There is an email box, where users will be sending mails for issues/requests and other general mails. We will be moving/dragging the issue mails to another folder (Say XYZ) in Outlook, so that it doesn't retain the Sender's address. Then ServiceNow s...
*** SKIP TO THE BOTTOM OF THIS THREAD IF YOU WANT THE CODE*** USE CASE: UI Action that is used to subjectively escalate an incident to another ServiceNow instance - Incident created on other instance will have relevant metadata and attachments. Hi C...
We are trying to find the source of some records being deactivated. The system is changing active to false on a nightly basis. This is happening on certain records (not all active records) in the sn_imt_diagnosis_request table. It happens at the s...
Hi, I have a list collector in a catalog item and there's a onchange client script on it. The values are populated correctly in catalog item view. But the selected values (right slushbucket) are empty after the submission in RITM view. I have checked...
