Need help please with Business Rule, querying the request table from the sc_task table to see if the parent request has any tasks already open. We need subsequent tasks to detect the other tasks and pick up the same assigned to person. Of course thi...
Hi,I have a approval table in which all the requests for approval will appear.I have added the tags field in the approval list view from list layout.I want to add the tags in that field by using the scripting.Is it possible to assign the tags by usin...
Hi All, Need your help on below requirement. Below is the form, once i click on Order Now ; script should check whether selected user is a part of selected group or not ? If user is not part of group then add the user to the selected group(which is...
Hi, I have Cloned 'Data table from Instance Definition' widget and added filter icon by writing server script as below in widget, options.enable_filter=true; show_keywords = true; This works fine, but my client requirement is that this filter icon s...
In service portal, I need to remove "Continue Shopping" and "Save as Bundle" button from sc_cart page. Once I click on view cart button, it takes me to this sc_cart page. The OOTB widget for this page is sc-shopping-cart-v2 (SC Shopping Cart). I can'...
Hello All, I have a quick question on the Order Guide. Trying to know if there is any way to automate the order guide functionality by skipping the rule base part. As of now, whenever a new catalog item is developed we have to add a condition in a ru...
How can I change the default period on a Calendar report in Jakarta? By default, calendar reports are set to 'Month', I would like it to default to 'Week' instead.
Hi experts, I'm currently using the following code in a UI page: <g:ui_choicelist class="form-control" name='gh_hold_reason' table='incident' field='u_on_hold_reason' /> But that is rendering the select tag as vanilla HTML and looks ugly even though ...
Hi there, I'm still a beginner regarding ServiceNow scripting and development, and I'm currently exploring the Virtual Agent. For an evaluation project in my company, I would like to create a full-blown test conversation ("Create idea"). An essential...
Hi, When I mark 'Visible on Guides' as false, it doesn't show the item variable on order guides, which is the functionality I want. However, it also hides it when I am ordering an individual item that is not an order guide on the portal (It does, how...
Hi Guys, We are trying to map Service Now and SharePoint. We are using this article: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/knowledge-management/concept/knowledge-external-content-integration.html We activated th...
HiAnyone know why I might be getting this message when creating a new Normal change? I don't believe this showed up in my dev instance until I created a risk assessment (which works beautifully). Is there some other rule enabled something out o...
I am trying to import records from one instance to another, so the approach I chose is to create a Data Source that will bring all the records I want via XML (with a specific query), then I set a Transform Map to get the values in the right place. I ...
Greetings Everyone, I have been trying to check if we can modify the url/view that is used when you click on the Open Record button when viewing the company reference field. The problem I am having is that the company is an Account in the CSM module ...
We have a UI Page "My Bot" which is working as needed, but need it to display on the Service Portal "Service Portal Bot". Do not see a way of adding it to the Service Portal.
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