User provisioning by Azure - ServiceNow role by OU?

[OWelch]

Hi, we currently have user provisioning and SSO set up for Azure. At the moment: 

- All users in OU 'A' are created in ServiceNow - these are provisioned with the snc_internal role

- We'd like to extend this to include OU 'B', but instead provision them with snc _external role

Is this possible, and does anyone know how it can be done? The rationale here is that:

Users from OU 'A' will access the ESC portal as internal users

Users from OU 'B' are considered external and will access the CSM portal 

Thanks!

[Kieran Anson]

Hi, just to check, is this user provisioning via the SSO record in SN (checkbox for user provisioning) or the automated user provisioning from Entra?

https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorial

For the latter, have you setup a business rule or other logic to add the snc_internal role?