User roles for List View

[Adrian43]

Hello all!

I have a problem for some users who are not able to use the gear icon "Personalize List" in any table where they have access.

They can't even use the double click on a field to edit it: if they don't have permissions to edit the field it should appear that field in a gray color, but this functionality is disabled too.

Does anyone know why I have this issue?

Thanks in advance!

[dmathur09]

Hi Adrian,

Can you share some screenshots.

Regards,

Deepankar Mathur

[Adrian43]

Hello,

I added two screenshots:

- First screenshot is related to the "Personalize List", when this users click on it, nothing happens.

- Same for the second screenshot: when they click on that "title" text field, nothing happens.

Best regards.

[dmathur09]

Hi Adrian,

Can you refer below articles and see if they helps to fix the issue.

https://community.servicenow.com/community?id=community_question&sys_id=74670ee1db8c905c5ed4a851ca961934

https://community.servicenow.com/community?id=community_question&sys_id=c6daea16dbf83b88fece0b55ca96197b

Regards,

Deepankar Mathur

[Adrian43]

Hi Deepankar,

Thank you for the response!

I have checked all the ACLs from one of the tables and I disabled all of them, this issue is still appearing and it is the same for all the tables, so I guess is not a problem with only one table.

I deleted all the user preferences of one the users affected and the issue is still there.

The other solutions refer to the problem "gear icon is hidden" (is not a problem I have, because the users still see this gear icon). Anyway I tried the solutions proposed in the links but still didn't work...

Best regards.