Hi everyone,
I'm working on a solution to streamline ticket creation for our users, who are having difficulty selecting the appropriate ticket type (e.g., INC, TKT, Demand) based on their issues. My idea is to create an initial record producer that asks a series of questions, and depending on the answers, it will redirect the user to another record producer that creates the correct ticket.
However, I'm running into challenges with implementing the redirection from one record producer to another.
Has anyone tackled a similar problem or can suggest the best way to achieve this in ServiceNow? Are there any best practices or alternative solutions that could work better for this business requirement?
Thanks in advance for your help!
