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User submitted the ticket was not receiving the email

aravindk591
Tera Contributor

‎03-17-2025 01:17 AM

when you submit a ticket and list yourself as the requester, you do not receive an email notification. However, if you select another person as the requester, they will receive an email. I understand that this is the expected functionality since the requester is already aware of the submission. However, I want to modify this behavior so that even the requester receives an email. How can this be achieved?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 05:59 AM

Hi @aravindk591 

Did you check which email is being sent to the other person? You can add the requester in that email notification.

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