User submitted the ticket was not receiving the email
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03-17-2025 01:17 AM
when you submit a ticket and list yourself as the requester, you do not receive an email notification. However, if you select another person as the requester, they will receive an email. I understand that this is the expected functionality since the requester is already aware of the submission. However, I want to modify this behavior so that even the requester receives an email. How can this be achieved?
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03-17-2025 05:59 AM
Hi @aravindk591
Did you check which email is being sent to the other person? You can add the requester in that email notification.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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