User with custom scoped application itil role is not showing on assigned to

[Navaneeth1]

I made a scoped custom application that inherits from the incident table. This application has a role called " x_g_sns.itil". This role is associated with the read, write, and create access controls of the custom table that inherits from the incident table. 

On the "assigned to" field that's inherited from the incident table to this custom table, the users who have the above-mentioned role are not shown. However, when I assign these users the actual "itil" role, they are shown on the "assigned to" field. 

Is there a way to fix this issue?

[Harish KM]

Hi @Navaneeth1 can you check your custom table's field assigned_to has any default value or dictionary override true for assigned_to field?

[Navaneeth1]

@Harish KM ,

It does not have any default values but there are a lot of Dictionary Overrised with Override reference qualifier as true for most of them. There is one for incident as well.

[Harish KM · Accepted solution]

Hi @Navaneeth1 on your custom table on assigned_to field-->right click-->configure dictionary--here, you can create a new dictionary override,

follow below example, here instead of incident select your table and set override reference qualifier to true and dont assign any values under reference qualifier. Just leave blank

[Ankur Bawiskar]

@Navaneeth1 

assigned to field doesn't show any user?

please check the reference qualifier for that assigned to field and override it for your custom table