Users are not able to preview KB article record before approving

SunnyDi
Tera Contributor

‎03-18-2025 06:57 AM

Hi,

I have created a knowledge base and added workflow creating approvals. When approval is created, KB article number is populated in the approving  since KB is not extended from task.

People in the "can contribute" were able to preview the record, but others were not able to preview it.

Has anyone faced the same thing before.

Please let me know.

 

SunnyDi_0-1742306204714.png

 

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2 REPLIES 2

GopikaP
Mega Sage

‎03-18-2025 07:09 AM

Hi @SunnyDi , Please see this : 'Approval For' field for Knowledge Articles is blank. - Known Error

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SunnyDi
Tera Contributor

‎03-18-2025 07:37 AM - edited ‎03-18-2025 07:39 AM

Thanks for your input. This article covers with blank approval for field but my issue is with previewing the KB article records from the approving itself.

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