Users should not be able to change the assignment group of the tickets to empty using list edit

[swarnargha1]

Users should not be able to change  the assignment group of the tickets to empty using list edit.

If i change the assignment group using list edit, I might assign it to some other groups. It cannot be left as blank while I am doing list edit

[Akash4]

Hi Swarnargha,

You can go for the List Control in the List Layout of Configure on right click. Choose Omit edit button as shown here.

Note: This is a best practice to not to allow users to update via List. As the Client Scripts and UI Policies won't be applied(unless the script is onCellEdit Type). You may write ACLs specifically for field level access to write, read. That would help you in a long run.

Regards, Akash

[swarnargha1]

I want users to update but it should not be kept as blank/empty.

[Alikutty A]

Hi,

You need to write an update business rule with condition as Assignment group changes to empty, then check on the Abort action option in the second tab of business rule.

This will prevent users from changing the assignment group to empty on list view.

[Alikutty A · Accepted solution]

You can also add any error message message if required. The same will apply to UI as well