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Uses and Methods for Utilizing Insights and Suggestions

SotaT
Tera Contributor

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I would like to learn about the purpose and usage of the Insights and Suggestions features located in the upper right corner of the IT Agent Dashboard.

1 REPLY 1

Bhuvan
Kilo Patron

@SotaT 

 

In the insights section, you can configure to display the trend baseline deviation, target, threshold and predictive analysis information. You can refer below documentation for more details

 

https://www.servicenow.com/docs/bundle/zurich-now-intelligence/page/use/par-for-workspace/concept/pr...

 

Go to Dashboard -> Edit -> Dashboard Settings to configure the sections you would like to see from Insights

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For suggestions section, refer below documentation

 

https://www.servicenow.com/docs/bundle/zurich-now-intelligence/page/use/par-for-workspace/concept/pm...

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan