Using ATF click ‘i’ option in the Assignment Group field to view the Manager in incident form in SOW

Divya27nag
Tera Contributor

‎01-30-2025 04:28 PM

I am trying to open an existing incident in SOW , goto the assignment group and select i option inside the field to see the manger option using ATF. Everything works except the last step which is selecting the i option . Can someone let me know how to make it possible?

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Shaqeel
Mega Sage
Mega Sage

‎01-31-2025 07:00 AM

Hi @Divya27nag 

 

No, it is not possible through ATF.

 

Regards

Shaql


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Regards

Shaqeel

Chidanand_VK
Mega Guru

‎02-01-2025 02:25 AM

@Divya27nag , 

It is not possible in ATF, instead of that u can try by Opening that group and validating the Manager.

 

If my answer helped you in any way, please mark it as helpful or correct.
Regards,
Chidanand Kalmani