Getting Started with ServiceNow – Beginner Help
Hi everyone,I’m new to ServiceNow and recently joined the community.Can anyone guide me on how to start learning ServiceNow step by step? Also, what topics should I focus on as a beginner?Thank you!
Forum Posts
Dynamic Document template for projects
I’m trying to generate dynamic document templates that can be added to a project workspace. However, this doesn’t seem to work when using ‘Insert Dynamic Content.’ It functions correctly for status reports but not for documents. While searching throu...
Add a Button to the HR Agent Workspace Dashboard?
Hi,Is it possible to add a button inside the dashboards? In the best-case scenario, the button would be displayed on the 'List of items' tab (I’ll have 6 other tabs as well) or maybe somewhere on the 'Cases' dashboard.The button should generate a lis...
schedule job
I have a piece of development work here is the context:DescriptionAs an administrator I want to ensure ‘Scheduled’ change records automatically move to ‘Implement’ when Planned Start Date is reached during a ServiceNow upgradeAcceptance CriteriaDurin...
Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o
Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...
Remove shopping cart icon from record producer preview in Virtual agent chatbot
Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.
Configure Most recent tasks in kb_view in Workspace
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
Translation of "stage" on sc_req_item
Hello everyone,I am experiencing an issue with the translation of the Stage [stage] field on the sc_req_item table.I have tried:1- Adding a translated choice in the required language via Stage → Configure Dictionary → Related List: Choices2- Changing...
Data is not showing in the AI risk and compliance in AI control tower.
Hi all, After installing AI control tower i just created some of use cases related to AI system, AI model etc.Now when i'm clicking on the Risk and compliance tab the data is not showing. attaching screenshot.any tutorial or any post would help how t...
Resolved! How to add clickable URLs in comments
Hello , We have this comments field which is of Journal input type on form, with this field we communicate with end users, Currently this field is not useful to send clickable links, just the text could be sent but sometimes we would need to send the...
Ui Action button is not working in UI native
Hi Team, I have one Reject button created in UI action, this button is working in workspace but same button is not working in native View.. It is throwing undefined onclick.. Shared the screenshot below. Please help me out.. Thanks,Manju
Resolved! How can I report on users who have turned off notifications in their notification preferences?
Hello, My Help Desk just reset a password and entered the temp password in the Resolution. Then they noticed no email went out to the user. They immediately questioned me and I moderately paniced as I just made a large amount of changes over the...
Resolved! In Policy Exception Approval group field OOB showing two group where this is configured?
In Policy Exception there is Approval Group field. OOB when we click on magnifying glass of Approval Group field it shows only 2 groups to select 1. Compliance Managers 2.IT Risk Managers. If I want to add other groups how can I add there?There is no...
Introduction – New Member in ServiceNow Community
Hi everyone,I'm Gandham Sirisha, currently pursuing B.Tech in Computer Science.I have skills in HTML, CSS, JavaScript, and I’m very interested in web development. Recently, I started exploring ServiceNow and I'm excited to learn more about it.Looking...
from where these list of fields coming from on the cmdb_model table
Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model
