why below email script is not working in our side

why below email script is not working in our side please let me know mistake 

Can we create New Footer in the Same ESC portal only for certain pages

Hi,Can we create New custom or two different Footer in the Same ESC portal only for certain pagesif yes, can you guide me the stepsthankyou

Save/keep the Playbook Questionnaire answers before "SUBMIT"?

Hello everyone,In Playbook questionnaire-type activities, the answers are only saved when submitting (clicking SUBMIT), which completes the activity.Is there any way to save/keep the answers even without submitting?(the idea is to allow answer some q...

Request: Guidance on Building a Leave Management Application in ServiceNow

I’m interested in building a sample Leave Management application using ServiceNow’s App Engine Studio (or Studio IDE) and would love your guidance or examples! using #BuildWithBuildAgent Goal:Create an application where employees can submit leave req...

hide the Discuss and Follow buttons on the Change Request form when state is Closed.

When the change state changes to Closed, both the Follow and Discuss buttons should be hidden from the change form. These actions should not be available once the change is closed.Thank you.

Make Enhanced Chat Bubble Bigger

We want to start using enhanced chat.We want to make the enhanced chat circle bigger so that's it more noticeable to users.  Does anyone know how we can do this?We believe we will need to edit the theme record for the portal that enhanced chat is bei...

Knowledge table records are not getting updated even when workflow fields value changes to outdated

Hi Experts, I really really need your help.My requirement is to send the data in payload with whenever any update is happening in a knowledge article record.I am facing two queries when doing this :1. When a new version is created and published for a...

Remove Export to pdf

Anyone knows how to remove Export to pdf from this menu?For the moment I tried looking for context menu that could contain the menu, but I didn't find anything.Thank you in advance for your help. 

how to create process flow formatter to incident table

Unable to access developer instance

Hi, I am getting mfa error each time when I am trying to login  

[Flow Designer] Approval Names are showing even its not supported

Hi,  I saw some questions that were posted (How to display approvers in Flow Designer stages - ServiceNow Community) before that approval names are not supported in the flow designerFor some reason in our instance, it showed up again. Do you have any...

Inbound Integration - oAuth Application User unable to find user I created

Hello,  I created a user for my Ardoq integration oAuth integration. However, when I navigate to System OAuth > Inbound Integration. Click New Integration. I attempt to look up the user I created in the "oauth application user" I'm unable to find it....

Knowledge Article :- Show alternate KB articles when access is restricted

Hi Team, If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraint...

Can we highlight the VIP caller Value to red color?

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...