Hi All,In CMDB Workspace, under the Home tab → Quick Links → CMDB Health Dashboard, when I click on it, the CMDB Health Settings panel opens.Currently, these settings are only visible to users with the admin role.I need to provide access to users wit...
Hi,I’m working on a use case where "Programs" (stored in a custom table) are triggered based on Record Producer intake variables. Current design:Users submit a Record Producer (Intake Form)Intake variables are evaluated using a Decision TableBased on...
I want to write a fix script to update the parent Req is open when child RITMs/Sctasks are not open (Cancelled, Closed incomplete, closed complete).
Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...
In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...
Hi friends I reckon this is really simple, however I'm having a bit a New Year brain blocker. I'm creating a catalog item for a pool car booking request. Luckily, we currently only have four pool cars in our organisation spread across three location...
Hello everyone, Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error MessageScan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan...
We recently upgraded to Zurich and set about using the Scripting Governance Tool, whereby we allocated the ‘snc_required_script_writer_permission’ role to admins or trusted users which might need to do some scripting. Other non-scsripting users were ...
Hi Experts, I have a requirement. I have two variables.One is a choice type having two choices, A and B. I have another variable of type Reference, which is getting values from a custom table. I want to populate values in the second variable based on...
Hi Everyone, I have a requirement like I want to add a pop up form when I click on a custom UI Action button on a form. This should also work on Workspace as well.Like confirm boxes, let me know if there is anything I can use and start. I would requi...
Hello Team,Below is an out-of-the-box (OOTB) client script. While reviewing it, I noticed a potential issue.The client script uses dot-walking on a reference field to make it read-only. Is this the correct approach, or is this a ServiceNow bug? Based...
Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...
Hi, I have requirement to send email by using Scheduled Email Report every 1 hours but specifically between office hour 8AM until 8PM daily. Anyone can provide script or guidance on how to fulfill this requirement?Thanks
Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...
Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...
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