Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features:Send Back ...
Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...
Hello!I'm trying to create or coalesce 2 source import set records to 1 target record.I got a cool script to do this (see below), but my issue is that my source records do not have a common source Classification field. Here's what I want to do:Source...
Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...
Hi All, i got a requirement to do bi directional integration servicenow to jira and jira to servicenow for change request table. i need step by step process. if any one is having some documents please share.
Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.
Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?
When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned. Is this the expected behaviour? Example:Let...
Which is better Workflow or flow designer?
Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...
How to hide this edit button for scooped application list view .
Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...
Hi Community,I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).Could someone kindly explain:What ...
Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...
Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...
