As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
I'm designing my own work flow in Flow Designer to manage a multilayer approval process for a catalog item. I'm not using the step based fulfillment as I want to do extra stuff as part of the flow. One thing I'd like to do is send an email to the req...
How can I control or set the sort order of Project Tasks related list on a Project form? Is there a way to define it based on a specific field?As it is from System UI --> Related Lists. Can we sort it using any field?
Hi everyone, I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. Here’s what I’ve already validated: I am using base UI...
Hi All, I have a free PDI where I have installed Contract Management Pro. I have configured different templates for different contract types. However I am not able to figure out: How I can initiate a contract creation of a particular type? On the un...
After provisioning a PDI, Australia release, the change management app menus are missing. I've released and reprovisioned twice with same result.I can verify that the change mgt related tables are there, i can grab the url for change tables, or for '...
I just installed the theme builder and built a theme. I resolved all the accessibility issues it flagged. However, when I go to apply the theme I get this error. If I still hit apply nothing happens and the system does not update. Error: This theme ...
Hi, My content items are opening in a new tab, but I would like to open within the service portal tab. Does anyone have any advice on how to prevent this behavior ?
I have Table A and B, table A has related lists of B. The playbook is triggered when I create record in Table A. In the playbook I want to create one or multiple records of Table B. So, when I complete the playbook, record of Table A will show relate...
Hi All, We want to restrict module visibility to ITIL users. We want only 'Dashboards' and 'Data Visualizations' for ITIL users to be visible. I have restricted the particular module by adding the 'ITIL' role in the module but 'Indicators' are not hi...
Hi, We have a requirement to define multiple email client templates to change_request table and trigger them using UI action on a change record to be able to call 3 different email client template on the same table . But when I am using ui action eve...
Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out the possibilities Thank you/PS
Hi,being a Servicenow newbie I wonder, how to create and (re-)use client side JS code for a portal solution. What I thought to understand: create an UI script for shared code and mark it as usable for UI type "Portal":https://www.servicenow.com/docs/...
We have a requirement to recategorize a Computer CI to the child class Personal Computer. Currently, the data is coming from Intune and landing in the Computer table out of the box.The client wants, based on some filter like[Chassis Type, Operating s...
Hello Team,I am working on the following requirement:When the “Backup Required” field is set to “Yes,” three catalog tasks should be created in parallel. If two tasks are closed as “Close Complete” and the third task is closed as “Close Incomplete,” ...