Hi,I have a watch list in a catalog item, it's a reference to sys_user table. The information shown is: the name, email and department.When I log in as a user with only an snc_internal role, they can see the name and email but not the department The ...
In AI Agent Studio after upgradeWe are getting a message “20 rows removed from this list by security constraints”.Tried all community posts but not resolvedanyone encountered same issue and resolved please share your thoughts
Scenario where this happens: When Agent A transfer a chat to another AgentB in SOW, AgentA and AgentB both get the duck sound playing, and the duck sound doesn't stop for AgentA when the other AgentB accepts the transfer. Duration of audio file is 4...
I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?
Hello All,I have a requirement where users should be able to search for an Incident or any other table through Global Search using the attachment filename or content.For example:Incident: INC000321Attachment: XYZ.pdfContent inside the attachment: Te...
Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...
When group manager is part of group and in "Who will recieve" section seleted assignment group so that notification is going to manager even Exclude manager is checked on group form. How to stop send notification to group manager when group manager i...
Hi I have a workflow that is created on the sc_req_item table. Now when a RITM is created it triggers a catalog task now on this catalog task there must be a approvers so the table has to be sc_task .so i have created a subflow .., to handle the Appr...
Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...
Hi there, I'm working on the smart assessment to create some questioner for our customers, In which we are required to add some questions of the type "Reference". however when ever users select the record in the reference type question as a response,...
Hi Team, Where i can check MID Server's command execution allowlist please guide me Thanks
For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100 or breached but for resolution notifications are getting triggered properly Please help me on this ?
Requirement: Reporting on Flagged Internal Work NotesBackgroundAs an ABC user, I need to generate a report that includes only the flagged internal “Work Notes” from the activity log. The objective is to efficiently extract and report on the relevant ...
Hi Everyone, I am currently facing an issue where a particular Catalog Item is not searchable in the Service Portal when I impersonate another user. While searching for the Catalog Item, the portal displays the message "No Results". However, I am abl...
Getting this error ...even not using the sys_attachment table passing the input from the skill inputsPassing this email body for summarize.
