Using Decision Table to set Ticket Choice Fields

[EricG]

I've created a Decision table to set RITM Ticket Values and Approval Groups depending on the Catalog item.

I'm attempting to create "Generic" flows, so that we can easily update any business changes.  E.G. Assignment Group, instructions, etc...

I can get most fields to set, except for RITM Category.  This is a custom field (u_category) based on same values as Task and Incided.

I can set these values via scripts with no issue, however, the flow is erroring.

The decision table has Category, Subcategory, assignment group, and some others.

Both Category and Subcategory are Choice values referencing the same values as the RITM.

I can pill drop u_subcategory but not u_category.

Anyone know how to fix.

[Kieran Anson]

Are you able to attach a screenshot of how you're setting the value in flow? 

SN doesn't support dot-walking from flow variables (e.g subflow input) so you can't pass in a decision result glide record and expect to dot-walk, you have to pass in the individual result elements

Flow variables - not a valid dot-walk for record when trigged from Flow - Support and Troubleshootin...

[EricG]

[nataliya_b]

Could be something in your decision table for category field

Could we screenshot of it?

What happened when you test your decision table from decision builder - does it work?

Did you update the type of field for category? What about, if you delete it from category in recreate?

[EricG2]

I did infact Delete the colum and redo it.  (Remembered something similar happening in FLOW when they stopped working).

Here is a screen shot of the Decision Table and the Column's set up.

**NOTE** I've fully aware that this is the Requested Item table.  It's what i inherited.

 

Please let me know if i need to post more.

Still wondering why this app can't Dot-Walk to these custom fields.