I've created a Decision table to set RITM Ticket Values and Approval Groups depending on the Catalog item.
I'm attempting to create "Generic" flows, so that we can easily update any business changes. E.G. Assignment Group, instructions, etc...
I can get most fields to set, except for RITM Category. This is a custom field (u_category) based on same values as Task and Incided.
I can set these values via scripts with no issue, however, the flow is erroring.
The decision table has Category, Subcategory, assignment group, and some others.
Both Category and Subcategory are Choice values referencing the same values as the RITM.
I can pill drop u_subcategory but not u_category.
Anyone know how to fix.
OK, I've been trying to get this to work. I'm stuck.
I've created my flow variables.
Added the Set Flow variable action
But nothing is appearing to pull into my Ticket record.
How do i get these populated?
