Developer

TPRM: Internal/External Assessment can be overridden?

I wanted to verify, once an internal or external assessment has already been triggered, is it possible for an agent to override or change the metric type or assessment template associated with it?Or is the only option to cancel the existing assessmen...

Question

Where Should I find my Form Builder logo/banner

After the Prod to DEV cloning we lost the this Now Logo. Now i am unable to find the location of this logo. For other places my company logo is visible their no issue only in Form Builder page Now logo is not visible. Help me where i can find this lo...

Question

Resolved! Hide the new tabs on the mobile app

We are in the process of upgrading from Yokohama to Australia and we noticed some new tabs on the mobile app. Is there a way to hide them without going through Designer?SN Agent has two new features that we do not use:1. On-Call Schedule2. Major Inci...

Question

Pivot table visualization type is not including in emails

Hey all, I'm facing this issue, when scheduled a dashboard containing different visualization types, including single score, bar, list, pivot table.The issue is I can't be able to see the Pivot table widgets in email report when delivered to me as sc...

Question

Script Include not getting executed in "Data Table from Instance Definition" widget instance filter

Hi Team,I am working with the Data Table from Instance Definition widget in Service Portal.In the Widget Instance configuration, I am trying to use a Script Include in the Filter field, as shown in the screenshot below. Example:Store is one of javas...

Question

ServiceNow Product Lab - ServiceNow University

Earlier in February I had the chance to participate in a ServiceNow Product Lab interview session and tried out 'specific AI Learning Paths beta features' in ServiceNow University. Unfortunately the ServiceNow Research Program Terms doesn't allow me...

Question

The field value is visible in the form but not in list/activity log/show xml

Based on our requirement the service will be updated based on circuit id and product group will be updated based on service. Both logic are written in an client script. And the client script is working and I can see the values getting updated in the ...

Question

Bia dependency Table error query on workspace

Hi everyone,I created a new field, u_depends_on_name, on the sn_bia_dependency table.Some users are receiving the following error when they try to filter on this field:Part of the query on sn_bia_dependency has been ignored because of insufficient ac...

Question

Resolved! Flow Designer Notification Issue – Dynamic RITM Link Not Working & List Collector Users Not Displayi

Hi Team,I am working on a Flow Designer (Application Access Request Flow) where a notification is triggered after fulfillment of a Requested Item (RITM).The notification is triggering successfully, but I am facing two issues in the email content.Issu...

Question

Resolved! I have a question about Discovery Pattern.

Which choices best describe what is necessary to create a custom horizontal pattern to discover an operating system that is not discovered by the base installation patterns? (Choose two.)A. Select a CI TypeB. Define Process StrategyC. Select Infrastr...

Question

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

Question

Notification issue need to check

Hello all, In the email logs, I see this email with the subject mentioned in the pic.The notification is empty.And the issue is, the email is sending to many recipients, and I was asked to cut down that.But where can I find this notification? I chec...

Question

Different Views on cmdb_ci_business_process table

i have 2 views on cmdb_ci_business_process table, named as View and Process, i have 'is this cbs' field on View and it has 2 choices yes or no, i have 'support', 'cbf id' and 'linked views' field on process view, in linked views i can add view as a p...

Question

BLOG: SQL Monitor 13 Integrating with ServiceNow

ServiceNow can fl exibly respond to SQL Monitor's webhook messages, allowing SQL Monitor's alerts to be handled as part of an organization's unifi ed incident management process. In this example, we'll build a Scripted REST API resource in ServiceNow...

Question

Workspace List Error

I have a Workspace page that displays records using multiple sys_ux_list configurations under the same category (View Master List). The available lists are: SOERSNSFAll1 All of these lists are configured to use the same table: When a user selects a l...

Question