using inbound action for email attachments

[jabaya]

How to attach the attachments from email going to the generated incident for inbound actions.
i already got the required fields auto populated upon receiving the email form the user but i cant figure out how can i attach the attachments of the email to the incident that will be generated.

PS; please see screenshot attached for the preferred result; 

Thanks in advance 🙂

[Swapna Abburi]

@jabaya 

If the inbound email contains attachments they should get attached to the target record automatically.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_...

If this is not happening automatically, try to use current.update() method in inbound email action. 

[jabaya]

hello, thankyou for the inputs i did try to use the current.update() on the actions, unfortunately it did not work, this is what i have as of the moment ...