Using Microsoft Teams Chat

[terrieb]

We installed the MS Teams chat plugins about a year ago and now, for some reason, the ability to use it (ui action) is only appearing for user with admin role.

Do I need to update something else to restore this function for those with itil roles?

Attaching doc with screen shots of how it looks with admin role vs itil role.

Checked the UI action and added the role but still not showing.

We are currently on Xanadu.  I have also installed the upgrades to all the plugins for MS Teams

[Kai Tingey]

have you checked the UI action conditions in case something has changed there?

mine looks like this:

new sn_tcm_collab_hook.MSTeamsChatUtil().canLaunchChat(current, 'itil,sn_change_write');

[terrieb]

Yes, mine looks exactly like yours, so not sure why the UI button is no longer showing - only for people with admin role.  I added the itil role to the UI Action, nothing changed

Thanks!

[Kai Tingey]

have you tried stripping the condition out so it's blank, and then seeing if it works? 

[terrieb · Accepted solution]

I did that and the button is back!   

Now I have an issue with it not actually working, but that maybe on our Teams side - checking with our Teams Admin on that now  

If its an issue on our internal side, I will mark this as "Accept as Solution" and give it a Helpful!!

Thank you