Using Microsoft Teams Chat

terrieb · ‎02-11-2025

We installed the MS Teams chat plugins about a year ago and now, for some reason, the ability to use it (ui action) is only appearing for user with admin role.

Do I need to update something else to restore this function for those with itil roles?

Attaching doc with screen shots of how it looks with admin role vs itil role.

Checked the UI action and added the role but still not showing.

We are currently on Xanadu. I have also installed the upgrades to all the plugins for MS Teams

terrieb · ‎02-13-2025

I did that and the button is back!

Now I have an issue with it not actually working, but that maybe on our Teams side - checking with our Teams Admin on that now

If its an issue on our internal side, I will mark this as "Accept as Solution" and give it a Helpful!!

Thank you

View solution in original post

Kai Tingey · ‎02-13-2025

ok cool, so you know that something in the condition isn't evaluating correctly. That gives you a place to start at least. If you leave it blank, that UI action will be available for everyone in the now interface - which you might not want. Probably a good idea to rebuild the condition and see if you can find which part isn't working, or just set a new condition to limit it to only those who should see it.

Might be a good idea to check the version of the teams integration plug in you are running, we had some weird issues with ours that were resolved by upgrading it to the latest version.

Dustin C · 3 weeks ago

We ran into this same issue. This ended up being a non-issue and users could actually see the options when checking with them.

Admins impersonating the users couldn't see the options and it's due to function returning false when users are impersonating another user...