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Using Problem Management for only resolved incidents

LuanneI
Tera Contributor

4 hours ago

We only consider problem investigations on resolved incidents currently. Anyone using problem to identify root cause and implement fix for active incidents. Can you share your workflow?

 

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Dr Atul G- LNG
Tera Patron

4 hours ago

You need to change the field reference “Quality” to allow adding any incident. This can be easily done using the dictionary override if required.

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