Using Schedules for User Availability

Mark_Didrikson · ‎09-25-2013

Hello,

Has anyone used Schedules to determine a user's availability after they have been assigned an Incident? Each user would have a Schedule of working hours which would then be used to determine if they are on-shift after being assigned an Incident.

Thanks!

Mark Stanger · ‎09-25-2013

I would guess that any behavior like that would be based on the existing ServiceNow On-call Rotation plugin.

http://wiki.servicenow.com/index.php?title=Group_On-Call_Rotation

Nivlac1000 · ‎10-14-2014

Hey Mark,

Did you ever come up with a solution? I'm trying to do something similar using a couple things I found.

This to determine who's on shift(not working yet the way I want)

ServiceNow Share

And a Round Robin assignment I found in a Knowledge 13 lab to pick the next OnShift ServiceDesk agent.

Thanks!

Cal

Mark_Didrikson · ‎10-14-2014

Hi,

No, I did not find a solution this is issue.

Thanks!

Mark Didrikson

Nivlac1000 · ‎10-14-2014

I'm so close. If I get it, I will share what we did.

Thanks!

Cal

On Tue, Oct 14, 2014 at 2:32 PM, Mark Didrikson <