Using the number maintenance table, how can we disable the autogenerating number without submitting the record?

Navin kumar3
Kilo Contributor

Hello everyone, I have created a table with autogenerated numbers. Whenever the table is refreshed, the autogenerated numbers change accordingly. In this case, I need to stop that auto generation, so only when a record is submitted will the generated number continue otherwise it wants to stay the same. How can I resolve this issue?

1 ACCEPTED SOLUTION

Aman Kumar S
Kilo Patron

Hey,

Follow below steps:

Procedure

  1. Navigate to All > System Properties > System.
  2. Set the property Assign a task number only upon insert (prevents unused numbers)glide.itil.assign.number.on.insert, to true.

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

 

 

 

Best Regards
Aman Kumar

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7 REPLIES 7

Awesome!

Glad to assist 🙂

Best Regards
Aman Kumar

Yes it will show empty but on submission of form the number it assigned to it 

to avoid the user to enter number we can change that number field to "READ ONLY".

Yes it will show empty but on submission of form the number is assigned to it 

to avoid the user to enter number we can change that number field to "READ ONLY".