Utterance should be created by end user

prerits · ‎04-07-2025

utterance can be create in 2 ways 1st is manual and 2nd one is end user
i want to create utterance by end user is it possible
if yes how

Community Alums · ‎04-07-2025

Hi @prerits ,

This "End-User" is not the one which your are thinking !!

The Tune your model phase on your model's overview takes you to the NLU Expert Feedback Loop feature, which collects data from Virtual Agent chat logs and provides it to you for feedback.

Note: The ServiceNow® Store application NLU Workbench - Advanced Features must be installed to view Tune your model. The Virtual Agent plugin is also required.

When the Expert Feedback Loop has feedback waiting for your review, You have utterances that need feedback is highlighted on the card.

For more information, see NLU Expert Feedback Loop

Source Field defines if it's manually created or created based on feedback from Tune your model phase.

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Community Alums · ‎04-08-2025

@prerits

Glad to see i could help you