V1 :- Investigate Email integration in Staging/Dev environment for ServiceNow

nameisnani
Mega Sage

‎07-31-2024 09:33 AM

Hi Team , 

 

can anyone please help me here .

 

Investigate Email integration in Staging/Dev environment for ServiceNow .

There is an increasing requirement for the ability to test email notifications in ServiceNow Staging or Dev .
In the past I have been advised that we cannot "Turn On" email integration due to the fact that this will result in 10's of thouands of messages crrently in the Non Prod back log suddenly being triggered.
We need a solution for this.

Some areas of investigation might be:
1. Is there a way to purge these backlogged emails?
2. Is it possible to set up a default inbox for emails triggered from servicenow non-prod to be redirected to?

 

How should we do this , can any one please help me with steps and screenshots for better understanding .

 

NOTE - Please provide screenshot for more better understanding . 

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Bert_c1
Kilo Patron

‎07-31-2024 09:45 AM

please refer to duplicate post here:

 

https://www.servicenow.com/community/developer-forum/investigate-email-integration-in-staging-dev-en...

 

and close out one or the other. There is no need to duplicate your post in the same forum.

 

You can delete all records in the table containing the 'backlogged emails' first.

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