VA - add a decision question yes/no if information given by ai was useful.

[cchacha]

Hi All,

I have worked on a VA chat last year; this year the AI chat is being used. How do I add in this question after the ai generates the kb's and presents catalog items ?

So far I have made a copy of the Now Assit Live Agent - Greeting. I tried adding this qu "was this useful?" but it doesnt seem to be coming up?

Thanks,

Carol

[Ratul Arora]

Hi @cchacha 

How to Implement This

✅ Option 1: Use the Now Assist Feedback Prompt

This is the recommended and supported way to ask feedback after AI response.

🔄 Steps:

1. Go to: Now Assist > Settings

2. Select Feedback Settings

3. Enable End-of-Response Feedback

4. Customize the text:

   • Prompt: “Was this useful?”

   • Add options (Yes/No or emoji-style 👍 / 👎)

💡 Result:

• This prompt is automatically shown after Now Assist responses (including KBs or Catalog Items).

• You can track responses for reporting.

---

✅ Option 2: Customize via Virtual Agent Response Interceptor Script

If you want more control, you can add a custom response handler using:

Virtual Agent > Now Assist > Response Interceptor

You can customize it to append a message like:

javascript

CopyEdit

response.messages.push({ type: 'quick_replies', text: 'Was this useful?', replies: [ { label: 'Yes', value: 'yes' }, { label: 'No', value: 'no' } ] });

Use this if:

• You're already modifying Now Assist responses.

• You want to trigger actions on Yes/No.
  
  

Regards,

Ratul A

[cchacha]

Hi Ratul,

I'm not able to locate Option 2?