Value with special characters in String field with choices makes List filter give error results ?

sieusaopolo15
Tera Guru

‎05-12-2024 08:11 PM

Hi,

I was having this issue that when I create an String field with choice and having value which is special characters like % and filter those values in the list it still gives me results but when I click "Open Record" it shows a null page. Is there any way to resolve this issue ? Below here are the images of the error and the field I created.

 

- String field:

sieusaopolo15_0-1715569785709.png

 

- Choice value:

sieusaopolo15_1-1715569814277.png

 

- List filter:

 

sieusaopolo15_3-1715569876900.png

 

- A null page is redirected when I press "Open Record":

sieusaopolo15_4-1715569910201.png

 

 

 

 

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James Chun
Kilo Patron

‎05-12-2024 09:04 PM

Hi @sieusaopolo15,

 

Interesting, it looks like the null page is displayed only when you select Open Record from the preview page.

It works fine if you open the record by selecting the first column (number in this case).

 

I don't know if there is a way to fix it but you should try to avoid special characters in choice values.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538947

 

I would recommend renaming the values of the choices.

 

Cheers