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‎05-23-2017 07:06 AM
How do I get the variable display value to show the record name instead of the sys_id?
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‎05-23-2017 07:12 AM
Hi Becky,
Go to the table which is referred by that field. There should be atleast one field with display=true so that it won't show the sys_id in lookup type of fields.
Make a particular field as display true.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-23-2017 07:12 AM
Hi Becky,
Go to the table which is referred by that field. There should be atleast one field with display=true so that it won't show the sys_id in lookup type of fields.
Make a particular field as display true.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-23-2017 07:15 AM
That did it - thanks!
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‎05-23-2017 07:18 AM
Thanks Becky for marking the answer as correct.
Can you also mark it as helpful and if you feel you can also endorse the same.
Thanks in advance.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-23-2017 07:15 AM
Hi Becky,
Right click the Business Function name field and make it display=true since that is good choice to show to the user once he does the lookup.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader