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08-08-2017 11:01 AM
Help, please. I am trying to understand how to use/work with formatters. A process is already in place (possibly OOB) through our Service Catalog for requesting Access to specific applications. Once the user submits the access request and their manager approves it, a Task is generated for our Access team to provide them with the necessary permissions. On the Task generated for access, it contains information in something called a Variable Editor (Formatter). I've done research and I understand that a formatter is a form element used to display information that is not a field in the record. I've had to create a process, for a user, that sends two Tasks to different groups when a specific access is requested. My issue is I cannot figure out how to get the Variable Editor (Formatter) information to show on the additional Task that I have created?? Any thoughts on how to accomplish adding this info?
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08-09-2017 07:19 AM
HI Jonathan,
Yes, you should be able to set the variables in the business rule in the same way. The task is a GlideRecord object and the source (request item?, you didn't say) is also a GlideRecord. Here's a snippet of how you would do such a thing.
task.variables.variable_name = ritm.variables.variable_name;
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08-09-2017 11:32 AM
Yes. If you don't add the condition it will run for all the catalog tasks irrespective of variables being present or not.
