Variable not showing in varibale case editor

[servicenow_devo]

Hi Developers,

I am facing an issue with rich text label. I have created a varibale rich text label which will show /hide and autopopulate data based from other table based on requestor name. But this rich text label is not showing up in ritm form varibale section. 

Can anyone help me out to resolve this issue.

Thanks

[Saurav11]

Hello,

Please make sure you have applied the UI policy/client script  and have the applied on RITM as checked.

Also if you can share some screenshot it would be easier to assist you.

Thanks.

[servicenow_devo]

Hello,

Thanks for response. I have created a rich text label but it's not showing in catalog condition(where we take variable) in ui policy.

[RaghavSh]

@servicenow_devo is it in the same scope as your UI policy? if not you will not able to see that.

[servicenow_devo]

Hi,

I have not created any ui policy. I just have created 2 variables one rich text and other single line text. That will polulate value using a client script. But these variables are not showing in ritm variable section.