Variable not showing in varibale case editor

[servicenow_devo]

Hi Developers,

I am facing an issue with rich text label. I have created a varibale rich text label which will show /hide and autopopulate data based from other table based on requestor name. But this rich text label is not showing up in ritm form varibale section. 

Can anyone help me out to resolve this issue.

Thanks

[RaghavSh]

Are other variable visible?

Can you open those variables in your catalog item and mark them as "Global" true.

[servicenow_devo]

Hey guys,

Variable is working as expected in catalog form. Rich text doesn't have global and hidden checkbox. If you can check with rich text type it would be helpful 

Thanks

[Saurav11]

Hello,

On my PDI it sis working as expected. make sure the name of the variable is not similar to any other field on the form which may be hidden.

Also i found something similar to this please see the below post:-

https://www.servicenow.com/community/developer-forum/rich-text-label-not-showing-up/m-p/2129890

[Saurav11]

Hello,

Go to the variables and see if the hidden checkbox is true or not?

Also mark the global check box as true for the variable:-

Please mark my answer as correct based on Impact.

[Ram050670]

Hi @servicenow_devo just want to make sure if you are auto-populating the values using client script then make sure it is applied to RITM as well.

if its UI policy then find the below screenshot.