Variable not showing in varibale case editor

[servicenow_devo]

Hi Developers,

I am facing an issue with rich text label. I have created a varibale rich text label which will show /hide and autopopulate data based from other table based on requestor name. But this rich text label is not showing up in ritm form varibale section. 

Can anyone help me out to resolve this issue.

Thanks

[servicenow_devo]

Hi Naneen,

 I have checked the same still its not reflecting.

[Ram050670]

@servicenow_devo can you please share screenshot what you are doing ! just want to see whats wrong

[Anand Kumar P]

Hi @servicenow_devo ,

Please check the catalog ui policy and actions check applies on ritm make that to true in ui policy.

Thanks,

Anand