Variable set edited and submitted by assigned to Agent in Finance case showing an error

[Sivakrishna]

Hi,

       In my organization, having a "Create New Vendor" Record Producer having Bank Details variable set. When a user submitted a Record producer in Portal and Finance case will be created. When Finance case assigned to a Agent, at the time of reviewing, whenever agent edited the variable set and submitted in Finance case variables section, agent is getting some times this error "Submit cancelled due to a script error - Please contact your system administrator". When agent is trying to resubmit the variable set six to seven times in the Finance case, the error not occurred. Error screenshot is enclosed.

When I reproduced this issue in Dev instance, didn't got any error.

Please help me why this error is occurring.

With Regards

P.Sivakrishna

[_Gaurav]

Hello @Sivakrishna 

I have also faced a similar issue many times, to solve the issue generally I open the same page in Mozilla/Chrome and check the error console. We get this type of error when some client script throws errors. So please check the client script on your Table, for starters, you can inactivate all and then turn on one by one to debug and fix this.

Please Mark as helpful or correct if this solves your issue.
Thanks,
Gaurav

[Sivakrishna]

Hi @_Gaurav ,

Thank you for your immediate response.

I have tried and not found any client script having the error text. First of all the error was not occurring for me. I am unable to reproduce the issue in dev instance.

With Regards

P.Sivakrishna

[_Gaurav]

Don't find the text in the client scripts, first inactivate all the running client scripts and then turn them on one by one and check for the error, there must be a client script that is throwing the error.