Variable set not displayed in Service Portal?

[patricklatella]

HI all,

we are in the process of developing our Service Portal, and I'm seeing that variable sets on catalog items are not displaying on the catalog item in Service Portal.  

Is this expected behavior?  If not, any ideas about why variable sets aren't showing in SP?

here is a screen shot of an item in Service Catalog, the "Requestor" and "Needed by" are a variable set...see below that they don't show in SP view of same item:

and this one below here is the view in the SP...note the Variable set is missing.  I've tried setting "Display title" to false...didn't work.  

[Shane J]

I use Variable Sets fairly often and have never had this issue.  Can you show screens of your actual Catalog Item, not what it looks like in the Portal?  I assume you see the Variable Set in the Related List at the bottom of the Item?

[patricklatella]

Hi Shane, thanks for the reply.  The variable set is there on the catalog item.  

[patricklatella]

as well this particular variable set (the 2 variables) does not have any UI Policies or Client Scripts...and it is showing up in Service Catalog, so there's something configured somewhere hiding...is there a property for this that you're aware of?

[patricklatella]

interestingly, I'm looking at another variable set we have, and most of the variables are showing, however there are checkbox variables in this other one and they are not showing, but the other variables are.  Is this expected?