Variable set not displayed in Service Portal?

[patricklatella]

HI all,

we are in the process of developing our Service Portal, and I'm seeing that variable sets on catalog items are not displaying on the catalog item in Service Portal.  

Is this expected behavior?  If not, any ideas about why variable sets aren't showing in SP?

here is a screen shot of an item in Service Catalog, the "Requestor" and "Needed by" are a variable set...see below that they don't show in SP view of same item:

and this one below here is the view in the SP...note the Variable set is missing.  I've tried setting "Display title" to false...didn't work.  

[Shane J]

I haven't had any issues with Checkbox variables showing either.

[patricklatella]

OK...wondering if my variable set not showing has something to do with nested containers...which I know are not supported in SP.  My variable set in my catalog item in my above screen shots is not in a nested container, but it's acting like it is.

[patricklatella · Accepted solution]

Hello Shane, 

got this figured out.  The variables that are in my variable set that was not showing up in Service Portal had the "Visible on Guides" set to False.  When I sent them to True, they appeared correctly on the catalog item in Service Portal.  Thanks again for your input.

[Shane J]

Gave you props for figuring it out.  😉

[patricklatella]

well I had help from SN, raised a HI ticket.  That said, one thing still seems odd.  We are in the process of upgrading from Helsinki to Jakarta, and our TEST instance is still on Helsinki...and the variables there have their "Visible on Guides" set to False (naturally since the instances match), but the variables in the TEST Service Portal DO show correctly on the catalog item.  Seems odd that "Visible on Guides", by nature of the name of that field, governs whether they are visible in a normal catalog item in Jakarta all of a sudden.  So this case is not closed yet....still something weird I believe.