variable value is "undefined"

[alexm3]

Hello,

I have a variable on a record producer named "dsn_name". At the moment, the type of the variable is wide single line text.

I also have another variable named caller_id which is a reference to sys_user table and it's mapped on the caller field. By default this value is populated with the ID of the person currently logged in the instance.

I'm trying to pull a value from the'caller_id"(distinguished_name) and populate it in the "dsn_name" field. My catalog client script looks like this:

function onChange(control, oldValue, newValue, isLoading) {

var poc = g_form.getReference('caller_id');

g_form.setValue("dsn_name", poc.distinguished_name);

  }

I'm getting 'undefined' instead of showing the distinguished_name value.

Any ideas would be me appreciated !

Thanks

Alex

[Ravi Prasad1]

is that field name correct ? And also check the distinguished_name value in the table.

[alexm3]

I'm sure the names and values are correct. I think it's a problem with the script. For example if instead of "distinuished_name" I use "location"(should show the requester's location) i'm still getting undefined.

Alex

[Ravi Prasad1]

Hi Alex,

I just tried in my instance and it is working fine with below script.

var poc = g_form.getReference('caller_id');

  g_form.setValue("short_description", poc.department);

[alexm3]

Yes, I'm using same code in other record producers and it's working fine. The script looks correct but somehow it's not working for this item I'm currently working on