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Parse excel to feed data in MRVS using data source

Hi Team, We have a catalog item for Bulk Upload of hardware required for new hire. When an excel sheet containing the data is attached to the catalog, every row of the excel should convert into a new row in the MRVS. Every column of the excel will be...

Resolved! Assistance with sn-record-picker default-query

Hi, Having an issue with the default-query in an sn-record-picker. It seems to properly accept the Active state and the Caller, but it will not filter by the Assignment Group.   default-query="active=true^assignment_group=c25fbdd8478855d07b1dc4e2846d...

Resolved! How do I change my name on Community portal.

A Simple question, seems I cannot find answer to it.   I want to change the profile name I have been using for past N years to more formal one but I cannot seem to find the place where this change needs to happen.I have checked COmmunity profile as w...

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De-duplicate task

As per the document, if IRE finds out duplication then it updates the CI instead of creating a new. "After an initial import, the Microsoft Intune device ID, connection name, and Discovery Source are populated in the Source [sys_object_source] table....

Test97 by Tera Contributor
  • 1315 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to capture Email in metrics

I have a requirement to track email activity in metrics for the Case/Incident table, specifically:Manual emails sent from a recordInbound email replies with update markersAdditionally, I need to differentiate between:Internal users (agents or system ...

Mani_Mk by Tera Contributor
  • 762 Views
  • 1 replies
  • 0 helpfuls

Resolved! Clone case along with variables

I have a requirement to duplicate a customer service case along with all its variables in variable editor.Suppose a case is created and when analyst make field Private(custom field)  as true, then a duplicate case should get created and assigned to S...

Hafsa1 by Mega Sage
  • 1450 Views
  • 4 replies
  • 0 helpfuls