Hi Experts,I'm facing a persistent issue where the Multiple Update form (incident_update.do) appears blank for users with the itil role when using a custom view ("Incident Cloud"), while it works perfectly fine for System Administrators.The Issue:Whe...
In the below screenshot, the reference field is showing no Display value, but it has some sysID added. Any idea, what might be missing? We had created this table and data quiet some time back, but recently facing this issue. Thanks,Sreesh Surendran...
HI Guys,I have a requirement where I need to populate both user and group data in a single reference table.We have a managed by field which is reference and it should show data both from user and group table.I just want to know whether this is even f...
Hi all, my company is starting to store Basic Auth credentials externally in CyberArk. I have to use a separate API call to grab those credentials from CyberArk to then use them in another API call. My Question is when I do get those credentials from...
Hi, I want to create an ATF script for Creation of incident record via Employee center by an end user (OOB).I am using the following steps but i am unable to submit the form:Please help!
HiWhat is AIX? Do we have any plugin for that or how to enable it in our system
Hi All Can we set the catalog items view to "Grid view" by default for all the users? Currently it is Grid List View and the user need to click on the Grid view to see the grid view, if we can do the by default option to grid and keep the card view a...
Hello, I have some problems with the catalog item view in service portal.1. When I opened all catalog page, It's default to open card view of SC Category Page. I want to set default table view.2. The Catalog Item list has 3 columns: Item, Description...
I learned about the new developer sandbox feature at ServiceNow Summit Atlanta and would like to play with it. However, I can't find how to request a developer sandbox in my Xanadu PDI. Is there a online document for it?Thank you.
I need some help getting a value from a name/value pair variable in a Look Up Record action in Flow Designer. My flow is triggered from an inbound email, which is used to submit a catalog item. Since you can't parse the body of an email in flows I us...
I am currently working on creating a custom Notification Preview, utilizing the OOB functionality found in notification records. I have successfully copied the OOB code and display the notification, but I would like to take it a step further. Specifi...
Hi Team, my requirement is to trigger a notification as below Frequency : Monthly twice, 1st & 3rd Monday of every monthScope : Active aging IN tickets (Incident tickets older than 15 days after its created)Recipients:- abc@test.com,xyz@test.com
Hi Team,please suggest on below requirement Reminder mail to be triggered to Approver for change request once in a day after next day onwards.
Are Cascading filters not yet available on the Workspace environment.
Hello Community, I am working on a Catalog Item that utilizes a Multi-Row Variable Set (MRVS). I have a requirement where certain variables within the set, such as 'AD Group/Mailbox Description', (mentioned in the screenshot) are occasionally left e...
