Hello everyone,I have a requirement in ServiceNow that I need help with. I'll explain the scenario and hope to get a solution based on this.I have 10 Service Catalog (SC) tasks, each with different assignment group variables in the "Case Details" tab...
I need some explanation as to when to create a script as a Fix Script and when to create it as an On Demand Scheduled Script. My team and I sometimes create scripts to update data within our instance that was not updated automatically when it should ...
Hi, Does anyone know how to set a 'Due date' on the Document Task (sn_doc_task) when the task is created?I haven't found any configuration for this, so I assume it needs to be scripted.Has anyone worked on Document tasks and knows how to achieve this...
I would like to know the differences between the legacy Studio and the ServiceNow Studio released with the Xanadu version.From my research, I believe that ServiceNow Studio has the following features.-Cross-scope editing-Navigation panel for searchin...
Hi,I have created a UI Action in one of the custom scope for taking the users to one specific portal page. But redirect is not happening as expected. Can anyone suggest me on this.Even I tried window.open but it didn't work as expected. Thanks in ad...
I have been tasked with adding the 'requested_for' variable as a CC to the approval request notification. This notification uses email template 'change.itil.approve.role'.I have created an email script 'cc_requested_for' with this code: (function ru...
Hi all, I am using the send email action in flow designer to send emails.Is there any way to show the body of the email sent, to the record activity stream that email will be linked to? like this example below This is the email action I am using T...
Hi, I am preparing Servicenow Kick-off document for ITSM implementation. If any one sharing the presentation, forum or document will be very helpful. Currently I am looking for Pre-requisite for servicenow ITSM implementation. Kindly help. Regards,J...
Hi everyone, how are you?! I am using Email Script Template Notification, (which is being called ${mail_script} image_example) I created a table, but I would NOT like to use it inline css style of <table> <th> or <td> Tags, as there are many lines re...
Hi Team, I have a process in that i use the transform map to rise automatic category and subcategoryThis is the template that i use in my Data SourceFor this, some rules need to be consider: 1. If the category value has been exist, the category and ...
Hi, I am looking to update Case Ticket Action widget. In that widget it will show "Accept" or "Reject" button only if state is "Resolved" or "Awaiting Info". We created new field in the Case called "Customer Input" field type is true/false. So we wan...
I am working on a catalog item, and the requirement is to skip approval if it is opened by a certain assignment group. Could someone help me with the script for the If activity on the workflow. Thank you.
I have a Record Producer with a 'Select Box' variable named 'language'. Its choices are currently static language names like 'Dutch', 'Spanish', 'French', 'Portuguese'. My goal is for these choice labels to display in the user's chosen language (e.g....
I need to remove the auto expire on kb article, Even if the valid to date expired, it should be still be in the users view.
Hey everyone,I am facing a challenge. I have a public custom portal with a login widget. I am using OOTB icon link widget for login and i am passing www.my-instance.com/navpage.do as a url in instance options for that widget.I want my users to land/r...
