I have an ACL on sc_req_item table as below to allow read access to the RITM for sc task approvers.How to remove GlideRecord usage in ACL and replace with ACL conditions so that it still grants read access to the RITM and variables on it for sc task ...
I found that surveys can be embedded, and I’d like to know how this is accomplished. When an SCTASK is closed, how can we have the survey sent automatically? Also, how can we ensure that surveys are only sent for closed tasks assigned to a specific...
Hello Folks, I have written below code to set impact on incident based PRO/Non Prod value. but it always going to else loop. Please let me know what will error in below code. var UrgencyPriority;var incDesc = fd_data.subflow_inputs.ah_alertgr.additio...
Hello, I have two fields on a form: 'Access to Remove' or 'Additional application(s) to be removed'. I need to ensure that the user selects one of the fields and if at least one of the fields is not selected, the user should not be able to submit th...
Hi community,I need to transfer data form one table to another table in servicenow. please tell me best approach, currently i am using schduled job but not getting result as per my need.
Since upgrading to Zurich non-admins are unable to click the magnifying glass and see search results. If the non-admin types in something, the typeahead will pull results and the user can click on that specific result to get to the catalog item or K...
Hi All, We are looking for a name for our ServiceNow instance where we are going to build new projects. (We already have Dev/Test, Prod). Does anyone have any ideas on a creative Name? Best, Kathy
Can two different KBs be configured to the HR Agent Workspace to search articles in two different KBs at the same time when search articles from Agent Assist?
In my catalog item in the workflow studio, I have selected some catalog variables from the table sc_task, that I want to set as read only. How do I do that?
Hi Team,Currently i have a search field on the UI page searching on sys_user table. This search filed currently only allows me to search by users name.How do i make this field to be able to search by email, userid, company or any other fields on the ...
Reaching out to the community for advice - direction on how to set up a test bed for our dev instance to communicate to to verify our Microsoft CA certificate auto renewals configuration works. We currently have is set up to communicate with our pro...
If I have a RITM associated with a parent project and the analyst books time to the time card does it associate those hours to the Project? Or asked in a different way. If I have to do a RITM for various reasons how do I associate those hours to the...
Hi, I'm trying to resolve an issue with some unexpected behaviour on a Solarwinds integration (using the old 'SolarWinds Alert Integration' plugin) and what I specifically want to see is what field values are being pushed from Solarwinds into the Se...
Hi @Everyone For the below question I have seen multiple answer . what will be the answer Which of the following statements is true for the Form Designer?a) To add a field to the form layout, drag the field from the Fields tab to the desired destinat...
In our agent app this icon creates an Incident record. I want it to also give the option to create an interaction so it'll have two options instead of just defaulting to incident.I have NO idea what this button is called or where to search to find ho...
