Variable Values NULL in RITM & task

[smcdonaldaz]

I have a catalog request that after submission, the variables in the RITM & Task display but are NULL.  I looked through sc_item_option_mtom and can see values so i know they were captured.  My standard variable set displays correctly with values, only the variables specific to the catalog item display NULL.

Has anyone seen this before?  If so, how did you fix it?

[RudhraKAM · Accepted solution]

We had the same issue ,,last year , by chance do you have any client script which is doing it 

for us the client script was the issue 

[smcdonaldaz]

Too many things going on at once, had an onLoad that was clearing the values when hiding the variable. Had it working on the RITM & task instead of just the catalog item.

[RudhraKAM]

and also i checked my Incident  If you are in london make sure you didnt edit or change this ui policy

[harshav]

The issue will raise because of writing client scripts and ui policies on same field. Please check the conditions on which the UI policy is applying and also check concerned client script,, if there is a conflict then try to clear the values from one of the actions.