Variables are not displaying in CSM Configurable Workspace for child task
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8 hours ago - last edited 7 hours ago
Hello Community,
We are trying to display variables on a child task in workspace. A Record producer(CSM) creates a parent case and variables are passed to child task(custom not sc_task).
We Created the UI Macro(created in Global scope) & Formatter(CSM) and added it to the Child task table with a specific view. The variables are visible On Platform UI, however on the workspace they appear as empty section with no variables.
Is there any additional configuration required in workspace to display the variables?
TIA.
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an hour ago
so how are you passing those variables to child task? share that logic
Did you create formatter for child table as well along with parent case?
Did you add that Formatter of child table in correct Workspace view?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
