Variables (container start/end) missing in the Task form, but available in RITM and REQ?...

[mitzaka]

Hi SNC,

A weird thing here. Short story behind - I have a catalog item which contains several variables. A container start/end setup, with few variables inside.

Once the request is submitted, it creates REQ, RITM and TASK on the background. When I check the REQ form and the RITM form, I can see the Variables section exaclty how it's supposed to be:

However, when I go to the TASK form, I don't see anything in the Variables section....!? Look below:

And this happens only for that specific catalog item. I can see variables in the other tasks raised by other catalog items (they are all ran by the same workflow).

I am begining to think it has something to do with the type of the variables, and in particular the container start/end thing. I hope it's not buggy, because it would be a pitty.

Any thoughts on that?

[Kalaiarasan Pus]

Few things to check

Any errors on the javascript console?

Any custom scripts you have for hiding variables?

Any UI policy on the catalog that has a 'applies to task' checked?

[Harish Murikina]

Could you check any catalog ui policy or catalog client script hiding the fields. If you find any ui policy are client script make it active false

[mitzaka]

I don't have any ui policies that would do that. So you think it shoudn't be cause by the type of variables?

[acretion · Accepted solution]

In the catalog task workflow activity at the bottom there is a variable picker to allow you to determine which variables appear on the task, do you have the containers selected?   If the containers don't show up in the list it might be because your containers don't have a 'name' populated.