Hi Team ,
can anyone please help here ,
I have built a catalog and i am preforming testing , and I have submitted a request with below variables.
But while checking platform level some fields are populating .
Same in SCTASK .
There is an UI policy i have written
Variables also i have added in workflow
can anyone please help me here , please provide how to resolve this .
HI @nameisnani here are the steps you need to debug.
1. If a variable is made mandatory with help of UI Policy and you want variable to be mandatory only on portal. uncheck the yellow highlighted ones
2. Check if there is any onload/onchange client script for the variable in request item table and in catalog client scripts.
3. Remove mandatory from variable level
4. Deactivate all scripts and UI policy. Activate and test one by one to find which is making mandatory
If you follow all these steps issue will be resolved
