Variables Missing On RITM

[a02763422]

I built a new catalog item/service request. For some reason, all variables show in employee center when I look at the request but only 3 varaibles show on the RITM. The 3 variables that show on the RITM are the 3 that are not marked hidden. Marking hidden on the variables though should not prevent them from being stored on the RITM. Has anyone else experienced this?  I have already done every bit of troubleshooting I can think of and even used AI to help me. 

[Hemanth M]

Hi @a02763422 ,

If a variable is hidden on a variable level, it will not show up on RITM - This act like a onLoad catalog client script/UI policy hiding a variable.

If you need to hide this on the catalog , not on the RITM - use UI policy make sure to uncheck

Applies on Requested Items,

Hope it helps!