Variables not displayed even using formatter

[win b]

Hi can someone help with me on this. I tried the steps in servicenow documents on how to make the variables displayed on the form when using custom application. But it seems that it doesnt work on my end but from my friend it works but a bit bug or something. Or maybe i lack another step on this. I Created a Section name it as "Request Details" and created a formatter named as "Treasury Variable Editor". i cannot used the global scope since i used custom application. I attached also the images below. Thank you for your help.

[Martin Ivanov]

Hi. Can you ensure that you have read/write access for the mentioned field - is there some ACLs that prevent the access to them. If this is the case, you will have to fix it, in order to see the variables.

Mark Correct and Helpful if appropriate. Thanks!

[win b]

Yes I do have read/write access but still in the form view it doesnt display. When i tried on incident form it works only on my custom app not working i dont know why.

[Martin Ivanov]

Hi. If your issue is resolved and my response has helped, plese consider marking Correct and Helpful. Thanks!

Martin Ivanov

2022 Community Rising Star

[win b · Accepted solution]

I already found a solution on this part.