Variables/Questions displaying empty in report

reginabautista
Kilo Sage

Reporting on Variables - Typically this should be a straightforward but for some reason, I am not getting the values of the variables entered by the users. The report is showing blank entries but if I double click on the columns I can see the values. I have been looking at this for a couple of hours now and been baffled on the behaviour. Has anyone came across similar issue before?

Note: I can no longer see the "Variables" from the Available fields, now what I can see is "Questions"

find_real_file.png

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Any update on this?  I can't see the KB you linked and am having a similar issue in Kingston...

Fixed in London maybe?  https://hi.service-now.com/kb_view.do?sysparm_article=KB0657023